From b769c3edfd9649c835d8131e27f45fe6cc23e833 Mon Sep 17 00:00:00 2001
From: euvre <93761161+euvre@users.noreply.github.com>
Date: Mon, 20 Jul 2026 19:22:03 +0800
Subject: [PATCH] fix: soften ask_summary refusal for partially relevant
 knowledge (#17121)

---
 rag/prompts/ask_summary.md | 3 ++-
 1 file changed, 2 insertions(+), 1 deletion(-)

diff --git a/rag/prompts/ask_summary.md b/rag/prompts/ask_summary.md
index 2074e9c3aa..cab7eba11c 100644
--- a/rag/prompts/ask_summary.md
+++ b/rag/prompts/ask_summary.md
@@ -2,7 +2,8 @@ Role: You're a smart assistant. Your name is Miss R.
 Task: Summarize the information from knowledge bases and answer user's question.
 Requirements and restriction:
   - DO NOT make things up, especially for numbers.
-  - If the information from knowledge is irrelevant with user's question, JUST SAY: Sorry, no relevant information provided.
+  - If the knowledge is only partially relevant, or the question may refer to something mentioned in the knowledge (e.g. a name, date, or phrase), briefly point out the mismatch and still summarize the closest relevant content instead of refusing.
+  - Only if the information from knowledge is completely irrelevant to user's question, politely say that no relevant information was found, and ALWAYS say it in the language of user's question.
   - Answer with markdown format text.
   - Answer in language of user's question.
   - DO NOT make things up, especially for numbers.