From 1c0c1f27ef2299f732662211f94fe5c9e559d9bb Mon Sep 17 00:00:00 2001
From: writinwaters <93570324+writinwaters@users.noreply.github.com>
Date: Tue, 14 Apr 2026 18:42:16 +0800
Subject: [PATCH] Doc: Updated FAQ (#14108)

### What problem does this PR solve?

Updated frequently asked questions.

### Type of change


- [x] Documentation Update
---
 docs/faq.mdx | 6 ++++++
 1 file changed, 6 insertions(+)

diff --git a/docs/faq.mdx b/docs/faq.mdx
index 1725422db3..e52ff1cda0 100644
--- a/docs/faq.mdx
+++ b/docs/faq.mdx
@@ -182,6 +182,12 @@ To fix this issue, use https://hf-mirror.com instead:
 
 ---
 
+### `Fail to access model(Ollama/xxxxx)`
+
+Ollama may time out or fail during its first model load due to memory constraints or out-of-memory (OOM). It is best to test your local model in isolation first. If sharing hardware with other services, memory exhaustion is likely. To resolve this, switch to a smaller model or increase RAM.
+
+---
+
 ### `MaxRetryError: HTTPSConnectionPool(host='hf-mirror.com', port=443)`
 
 This error suggests that you do not have Internet access or are unable to connect to hf-mirror.com. Try the following: