diff --git a/docs/faq.mdx b/docs/faq.mdx
index 1725422db3..e52ff1cda0 100644
--- a/docs/faq.mdx
+++ b/docs/faq.mdx
@@ -182,6 +182,12 @@ To fix this issue, use https://hf-mirror.com instead:
 
 ---
 
+### `Fail to access model(Ollama/xxxxx)`
+
+Ollama may time out or fail during its first model load due to memory constraints or out-of-memory (OOM). It is best to test your local model in isolation first. If sharing hardware with other services, memory exhaustion is likely. To resolve this, switch to a smaller model or increase RAM.
+
+---
+
 ### `MaxRetryError: HTTPSConnectionPool(host='hf-mirror.com', port=443)`
 
 This error suggests that you do not have Internet access or are unable to connect to hf-mirror.com. Try the following: