ragflow/agent/templates/customer_service.json

{
  "id": 3,
  "title": "Customer service",
  "description": "A customer service chatbot that explains product specifications, addresses customer queries, and alleviates negative emotions.",
  "canvas_type": "chatbot",
  "dsl": {
    "answer": [],
    "components": {
      "Categorize:EightyWavesEnd": {
        "downstream": [
          "Generate:FullBeersSit",
          "Message:GoodBugsTurn",
          "Retrieval:WholeStarsDrive",
          "Generate:EasyWaysBeg"
        ],
        "obj": {
          "component_name": "Categorize",
          "inputs": [],
          "output": null,
          "params": {
            "category_description": {
              "1. contact": {
                "description": "This answer provide a specific contact information, like e-mail, phone number, wechat number, line number, twitter, discord, etc,.",
                "examples": "My phone number is 203921\nkevinhu.hk@gmail.com\nThis is my discord number: johndowson_29384\n13212123432\n8379829",
                "to": "Message:GoodBugsTurn"
              },
              "2. casual": {
                "description": "The question is not about the product usage, appearance and how it works. Just casual chat.",
                "examples": "How are you doing?\nWhat is your name?\nAre you a robot?\nWhat's the weather?\nWill it rain?",
                "to": "Generate:EasyWaysBeg"
              },
              "3. complain": {
                "description": "Complain even curse about the product or service you provide. But the comment is not specific enough.",
                "examples": "How bad is it.\nIt's really sucks.\nDamn, for God's sake, can it be more steady?\nShit, I just can't use this shit.\nI can't stand it anymore.",
                "to": "Generate:FullBeersSit"
              },
              "4. product related": {
                "description": "The question is about the product usage, appearance and how it works.",
                "examples": "Why it always beaming?\nHow to install it onto the wall?\nIt leaks, what to do?\nException: Can't connect to ES cluster\nHow to build the RAGFlow image from scratch",
                "to": "Retrieval:WholeStarsDrive"
              }
            },
            "cite": true,
            "debug_inputs": [],
            "frequency_penalty": 0.7,
            "inputs": [],
            "llm_id": "deepseek-chat@DeepSeek",
            "max_tokens": 512,
            "message_history_window_size": 8,
            "output": null,
            "output_var_name": "output",
            "parameters": [],
            "presence_penalty": 0.4,
            "prompt": "",
            "query": [],
            "temperature": 0.1,
            "top_p": 0.3
          }
        },
        "upstream": [
          "RewriteQuestion:AllNightsSniff"
        ]
      },
      "Generate:EasyWaysBeg": {
        "downstream": [
          "answer:0"
        ],
        "obj": {
          "component_name": "Generate",
          "inputs": [],
          "output": null,
          "params": {
            "cite": true,
            "debug_inputs": [],
            "frequency_penalty": 0.7,
            "inputs": [],
            "llm_id": "deepseek-chat@DeepSeek",
            "max_tokens": 256,
            "message_history_window_size": 12,
            "output": null,
            "output_var_name": "output",
            "parameters": [],
            "presence_penalty": 0.4,
            "prompt": "You are a customer support. But the customer wants to have a casual chat with you instead of consulting about the product. Be nice, funny, enthusiasm and concern.",
            "query": [],
            "temperature": 0.1,
            "top_p": 0.3
          }
        },
        "upstream": [
          "Categorize:EightyWavesEnd"
        ]
      },
      "Generate:FullBeersSit": {
        "downstream": [
          "answer:0"
        ],
        "obj": {
          "component_name": "Generate",
          "inputs": [],
          "output": null,
          "params": {
            "cite": false,
            "debug_inputs": [],
            "frequency_penalty": 0.7,
            "inputs": [],
            "llm_id": "deepseek-chat@DeepSeek",
            "max_tokens": 256,
            "message_history_window_size": 12,
            "output": null,
            "output_var_name": "output",
            "parameters": [],
            "presence_penalty": 0.4,
            "prompt": "You are a customer support. the Customers complain even curse about the products but not specific enough. You need to ask him/her what's the specific problem with the product. Be nice, patient and concern to soothe your customers’ emotions at first place.",
            "query": [],
            "temperature": 0.1,
            "top_p": 0.3
          }
        },
        "upstream": [
          "Categorize:EightyWavesEnd"
        ]
      },
      "Generate:YoungTrainsSee": {
        "downstream": [
          "answer:0"
        ],
        "obj": {
          "component_name": "Generate",
          "inputs": [],
          "output": null,
          "params": {
            "cite": false,
            "debug_inputs": [],
            "frequency_penalty": 0.7,
            "inputs": [],
            "llm_id": "deepseek-chat@DeepSeek",
            "max_tokens": 256,
            "message_history_window_size": 12,
            "output": null,
            "output_var_name": "output",
            "parameters": [],
            "presence_penalty": 0.4,
            "prompt": "Role: You are a customer support.  \n\nTask: Please answer the question based on content of knowledge base. \n\nRequirements & restrictions:\n  -  DO NOT make things up when all knowledge base content is irrelevant to the question. \n  - Answers need to consider chat history.\n  - Request about customer's contact information like, Wechat number, LINE number, twitter, discord, etc,. , when knowledge base content can't answer his question. So,  product expert could contact him soon to solve his problem.\n\n      Knowledge base content is as following:\n      {Retrieval:WholeStarsDrive}\n      The above is the content of knowledge base.",
            "query": [],
            "temperature": 0.1,
            "top_p": 0.3
          }
        },
        "upstream": [
          "Retrieval:WholeStarsDrive"
        ]
      },
      "Message:GoodBugsTurn": {
        "downstream": [
          "answer:0"
        ],
        "obj": {
          "component_name": "Message",
          "inputs": [],
          "output": null,
          "params": {
            "debug_inputs": [],
            "inputs": [],
            "message_history_window_size": 22,
            "messages": [
              "Okay, I've already write this down. What else I can do for you?",
              "Get it. What else I can do for you?",
              "Thanks for your trust! Our expert will contact ASAP. So, anything else I can do for you?",
              "Thanks! So, anything else I can do for you?"
            ],
            "output": null,
            "output_var_name": "output",
            "query": []
          }
        },
        "upstream": [
          "Categorize:EightyWavesEnd"
        ]
      },
      "Retrieval:WholeStarsDrive": {
        "downstream": [
          "Generate:YoungTrainsSee"
        ],
        "obj": {
          "component_name": "Retrieval",
          "inputs": [],
          "output": null,
          "params": {
            "debug_inputs": [],
            "empty_response": "",
            "inputs": [],
            "kb_ids": [],
            "keywords_similarity_weight": 0.3,
            "message_history_window_size": 22,
            "output": null,
            "output_var_name": "output",
            "query": [],
            "rerank_id": "",
            "similarity_threshold": 0.2,
            "top_k": 1024,
            "top_n": 6
          }
        },
        "upstream": [
          "Categorize:EightyWavesEnd"
        ]
      },
      "RewriteQuestion:AllNightsSniff": {
        "downstream": [
          "Categorize:EightyWavesEnd"
        ],
        "obj": {
          "component_name": "RewriteQuestion",
          "inputs": [],
          "output": null,
          "params": {
            "cite": true,
            "debug_inputs": [],
            "frequencyPenaltyEnabled": true,
            "frequency_penalty": 0.7,
            "inputs": [],
            "llm_id": "deepseek-chat@DeepSeek",
            "loop": 1,
            "maxTokensEnabled": true,
            "max_tokens": 256,
            "message_history_window_size": 6,
            "output": null,
            "output_var_name": "output",
            "parameter": "Precise",
            "parameters": [],
            "presencePenaltyEnabled": true,
            "presence_penalty": 0.4,
            "prompt": "",
            "query": [],
            "temperature": 0.1,
            "temperatureEnabled": true,
            "topPEnabled": true,
            "top_p": 0.3
          }
        },
        "upstream": [
          "answer:0"
        ]
      },
      "answer:0": {
        "downstream": [
          "RewriteQuestion:AllNightsSniff"
        ],
        "obj": {
          "component_name": "Answer",
          "inputs": [],
          "output": null,
          "params": {
            "debug_inputs": [],
            "inputs": [],
            "message_history_window_size": 22,
            "output": null,
            "output_var_name": "output",
            "post_answers": [],
            "query": []
          }
        },
        "upstream": [
          "Message:GoodBugsTurn",
          "Generate:FullBeersSit",
          "begin",
          "Generate:YoungTrainsSee",
          "Generate:EasyWaysBeg"
        ]
      },
      "begin": {
        "downstream": [
          "answer:0"
        ],
        "obj": {
          "component_name": "Begin",
          "inputs": [],
          "output": null,
          "params": {
            "debug_inputs": [],
            "inputs": [],
            "message_history_window_size": 22,
            "output": null,
            "output_var_name": "output",
            "prologue": "Hi! How can I help you?",
            "query": []
          }
        },
        "upstream": []
      }
    },
    "embed_id": "",
    "graph": {
      "edges": [
        {
          "id": "reactflow__edge-Retrieval:WholeStarsDriveb-Generate:YoungTrainsSeeb",
          "markerEnd": "logo",
          "source": "Retrieval:WholeStarsDrive",
          "sourceHandle": "b",
          "style": {
            "stroke": "rgb(202 197 245)",
            "strokeWidth": 2
          },
          "target": "Generate:YoungTrainsSee",
          "targetHandle": "b",
          "type": "buttonEdge"
        },
        {
          "id": "reactflow__edge-Message:GoodBugsTurnb-answer:0b",
          "markerEnd": "logo",
          "source": "Message:GoodBugsTurn",
          "sourceHandle": "b",
          "style": {
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            "strokeWidth": 2
          },
          "target": "answer:0",
          "targetHandle": "b",
          "type": "buttonEdge"
        },
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          "id": "reactflow__edge-Generate:FullBeersSitb-answer:0b",
          "markerEnd": "logo",
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          "sourceHandle": "b",
          "style": {
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            "strokeWidth": 2
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          "targetHandle": "b",
          "type": "buttonEdge"
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          "id": "reactflow__edge-begin-answer:0b",
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          "sourceHandle": null,
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            "strokeWidth": 2
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          "target": "answer:0",
          "targetHandle": "b",
          "type": "buttonEdge"
        },
        {
          "id": "reactflow__edge-Generate:YoungTrainsSeec-answer:0b",
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          "sourceHandle": "c",
          "style": {
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            "strokeWidth": 2
          },
          "target": "answer:0",
          "targetHandle": "b",
          "type": "buttonEdge"
        },
        {
          "id": "xy-edge__answer:0c-RewriteQuestion:AllNightsSniffb",
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          "sourceHandle": "c",
          "style": {
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            "strokeWidth": 2
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          "target": "RewriteQuestion:AllNightsSniff",
          "targetHandle": "b",
          "type": "buttonEdge",
          "zIndex": 1001
        },
        {
          "id": "xy-edge__RewriteQuestion:AllNightsSniffc-Categorize:EightyWavesEnda",
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          "sourceHandle": "c",
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          "target": "Categorize:EightyWavesEnd",
          "targetHandle": "a",
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          "zIndex": 1001
        },
        {
          "id": "reactflow__edge-Categorize:EightyWavesEnd3. complain-Generate:FullBeersSitc",
          "markerEnd": "logo",
          "source": "Categorize:EightyWavesEnd",
          "sourceHandle": "3. complain",
          "style": {
            "stroke": "rgb(202 197 245)",
            "strokeWidth": 2
          },
          "target": "Generate:FullBeersSit",
          "targetHandle": "c",
          "type": "buttonEdge"
        },
        {
          "id": "reactflow__edge-Categorize:EightyWavesEnd1. contact-Message:GoodBugsTurnc",
          "markerEnd": "logo",
          "source": "Categorize:EightyWavesEnd",
          "sourceHandle": "1. contact",
          "style": {
            "stroke": "rgb(202 197 245)",
            "strokeWidth": 2
          },
          "target": "Message:GoodBugsTurn",
          "targetHandle": "c",
          "type": "buttonEdge"
        },
        {
          "id": "xy-edge__Categorize:EightyWavesEnd4. product related-Retrieval:WholeStarsDrivec",
          "markerEnd": "logo",
          "source": "Categorize:EightyWavesEnd",
          "sourceHandle": "4. product related",
          "style": {
            "stroke": "rgb(202 197 245)",
            "strokeWidth": 2
          },
          "target": "Retrieval:WholeStarsDrive",
          "targetHandle": "c",
          "type": "buttonEdge",
          "zIndex": 1001
        },
        {
          "id": "xy-edge__Generate:EasyWaysBegb-answer:0b",
          "markerEnd": "logo",
          "source": "Generate:EasyWaysBeg",
          "sourceHandle": "b",
          "style": {
            "stroke": "rgb(202 197 245)",
            "strokeWidth": 2
          },
          "target": "answer:0",
          "targetHandle": "b",
          "type": "buttonEdge",
          "zIndex": 1001
        },
        {
          "id": "xy-edge__Categorize:EightyWavesEnd2. casual-Generate:EasyWaysBegc",
          "markerEnd": "logo",
          "source": "Categorize:EightyWavesEnd",
          "sourceHandle": "2. casual",
          "style": {
            "stroke": "rgb(202 197 245)",
            "strokeWidth": 2
          },
          "target": "Generate:EasyWaysBeg",
          "targetHandle": "c",
          "type": "buttonEdge",
          "zIndex": 1001
        }
      ],
      "nodes": [
        {
          "data": {
            "form": {
              "prologue": "Hi! How can I help you?"
            },
            "label": "Begin",
            "name": "Opener"
          },
          "dragging": false,
          "height": 44,
          "id": "begin",
          "measured": {
            "height": 44,
            "width": 100
          },
          "position": {
            "x": 392.4805720357097,
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          "positionAbsolute": {
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          "selected": false,
          "sourcePosition": "left",
          "targetPosition": "right",
          "type": "beginNode"
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        {
          "data": {
            "form": {},
            "label": "Answer",
            "name": "Interface"
          },
          "dragging": false,
          "height": 44,
          "id": "answer:0",
          "measured": {
            "height": 44,
            "width": 200
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          "position": {
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          "sourcePosition": "left",
          "targetPosition": "right",
          "type": "logicNode",
          "width": 200
        },
        {
          "data": {
            "form": {
              "category_description": {
                "1. contact": {
                  "description": "This answer provide a specific contact information, like e-mail, phone number, wechat number, line number, twitter, discord, etc,.",
                  "examples": "My phone number is 203921\nkevinhu.hk@gmail.com\nThis is my discord number: johndowson_29384\n13212123432\n8379829",
                  "to": "Message:GoodBugsTurn"
                },
                "2. casual": {
                  "description": "The question is not about the product usage, appearance and how it works. Just casual chat.",
                  "examples": "How are you doing?\nWhat is your name?\nAre you a robot?\nWhat's the weather?\nWill it rain?",
                  "to": "Generate:EasyWaysBeg"
                },
                "3. complain": {
                  "description": "Complain even curse about the product or service you provide. But the comment is not specific enough.",
                  "examples": "How bad is it.\nIt's really sucks.\nDamn, for God's sake, can it be more steady?\nShit, I just can't use this shit.\nI can't stand it anymore.",
                  "to": "Generate:FullBeersSit"
                },
                "4. product related": {
                  "description": "The question is about the product usage, appearance and how it works.",
                  "examples": "Why it always beaming?\nHow to install it onto the wall?\nIt leaks, what to do?\nException: Can't connect to ES cluster\nHow to build the RAGFlow image from scratch",
                  "to": "Retrieval:WholeStarsDrive"
                }
              },
              "frequencyPenaltyEnabled": true,
              "frequency_penalty": 0.7,
              "llm_id": "deepseek-chat@DeepSeek",
              "maxTokensEnabled": true,
              "max_tokens": 512,
              "message_history_window_size": 8,
              "parameter": "Precise",
              "presencePenaltyEnabled": true,
              "presence_penalty": 0.4,
              "temperature": 0.1,
              "temperatureEnabled": true,
              "topPEnabled": true,
              "top_p": 0.3
            },
            "label": "Categorize",
            "name": "Question Categorize"
          },
          "dragging": false,
          "height": 223,
          "id": "Categorize:EightyWavesEnd",
          "measured": {
            "height": 223,
            "width": 200
          },
          "position": {
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          "sourcePosition": "left",
          "targetPosition": "right",
          "type": "categorizeNode",
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        },
        {
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              "cite": false,
              "frequencyPenaltyEnabled": true,
              "frequency_penalty": 0.7,
              "llm_id": "deepseek-chat@DeepSeek",
              "maxTokensEnabled": true,
              "max_tokens": 256,
              "message_history_window_size": 12,
              "parameter": "Precise",
              "parameters": [],
              "presencePenaltyEnabled": true,
              "presence_penalty": 0.4,
              "prompt": "Role: You are a customer support.  \n\nTask: Please answer the question based on content of knowledge base. \n\nRequirements & restrictions:\n  -  DO NOT make things up when all knowledge base content is irrelevant to the question. \n  - Answers need to consider chat history.\n  - Request about customer's contact information like, Wechat number, LINE number, twitter, discord, etc,. , when knowledge base content can't answer his question. So,  product expert could contact him soon to solve his problem.\n\n      Knowledge base content is as following:\n      {Retrieval:WholeStarsDrive}\n      The above is the content of knowledge base.",
              "temperature": 0.1,
              "temperatureEnabled": true,
              "topPEnabled": true,
              "top_p": 0.3
            },
            "label": "Generate",
            "name": "Product info"
          },
          "dragging": false,
          "height": 86,
          "id": "Generate:YoungTrainsSee",
          "measured": {
            "height": 86,
            "width": 200
          },
          "position": {
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            "y": 290.2322665670026
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          "sourcePosition": "right",
          "targetPosition": "left",
          "type": "generateNode",
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        {
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              "keywords_similarity_weight": 0.3,
              "similarity_threshold": 0.2,
              "top_k": 1024,
              "top_n": 6
            },
            "label": "Retrieval",
            "name": "Search product info"
          },
          "dragging": false,
          "height": 44,
          "id": "Retrieval:WholeStarsDrive",
          "measured": {
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            "width": 200
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                "Okay, I've already write this down. What else I can do for you?",
                "Get it. What else I can do for you?",
                "Thanks for your trust! Our expert will contact ASAP. So, anything else I can do for you?",
                "Thanks! So, anything else I can do for you?"
              ]
            },
            "label": "Message",
            "name": "What else?"
          },
          "dragging": false,
          "height": 185,
          "id": "Message:GoodBugsTurn",
          "measured": {
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            "width": 200
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              "frequency_penalty": 0.7,
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              "maxTokensEnabled": true,
              "max_tokens": 256,
              "message_history_window_size": 12,
              "parameter": "Precise",
              "parameters": [],
              "presencePenaltyEnabled": true,
              "presence_penalty": 0.4,
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              "temperature": 0.1,
              "temperatureEnabled": true,
              "topPEnabled": true,
              "top_p": 0.3
            },
            "label": "Generate",
            "name": "Soothe mood"
          },
          "dragging": false,
          "height": 86,
          "id": "Generate:FullBeersSit",
          "measured": {
            "height": 86,
            "width": 200
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              "frequency_penalty": 0.7,
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              "loop": 1,
              "maxTokensEnabled": true,
              "max_tokens": 256,
              "message_history_window_size": 6,
              "parameter": "Precise",
              "presencePenaltyEnabled": true,
              "presence_penalty": 0.4,
              "temperature": 0.1,
              "temperatureEnabled": true,
              "topPEnabled": true,
              "top_p": 0.3
            },
            "label": "RewriteQuestion",
            "name": "Refine Question"
          },
          "dragging": false,
          "height": 86,
          "id": "RewriteQuestion:AllNightsSniff",
          "measured": {
            "height": 86,
            "width": 200
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              "text": "Receives the user's input and displays content returned by the large model or a static message."
            },
            "label": "Note",
            "name": "N: Interface"
          },
          "dragHandle": ".note-drag-handle",
          "dragging": false,
          "height": 165,
          "id": "Note:NeatEelsJam",
          "measured": {
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        {
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            },
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            "name": "N: Product info"
          },
          "dragHandle": ".note-drag-handle",
          "dragging": false,
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          "id": "Note:VastBusesStop",
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          "targetPosition": "left",
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        },
        {
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              "text": "Static messages.\nDefine response after receive user's contact information."
            },
            "label": "Note",
            "name": "N: What else?"
          },
          "dragHandle": ".note-drag-handle",
          "dragging": false,
          "height": 140,
          "id": "Note:YellowSlothsCall",
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        },
        {
          "data": {
            "form": {
              "text": "LLMs chat with users based on the prompts."
            },
            "label": "Note",
            "name": "N: Casual & Soothe"
          },
          "dragHandle": ".note-drag-handle",
          "dragging": false,
          "height": 128,
          "id": "Note:MightyMealsBegin",
          "measured": {
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        },
        {
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            "form": {
              "text": "Receives content related to product usage, appearance, and operation, searches the knowledge base, and returns the retrieved content."
            },
            "label": "Note",
            "name": "N: Search product info"
          },
          "dragHandle": ".note-drag-handle",
          "dragging": false,
          "height": 164,
          "id": "Note:PurpleReadersLike",
          "measured": {
            "height": 164,
            "width": 288
          },
          "position": {
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          },
          "targetPosition": "left",
          "type": "noteNode",
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        },
        {
          "data": {
            "form": {
              "text": "Complete questions by conversation history.\nUser: What's RAGFlow?\nAssistant: RAGFlow is xxx.\nUser: How to deploy it?\n\nRefine it: How to deploy RAGFlow?"
            },
            "label": "Note",
            "name": "N: Refine Question"
          },
          "dragHandle": ".note-drag-handle",
          "dragging": false,
          "height": 247,
          "id": "Note:TidyJarsCarry",
          "measured": {
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          "sourcePosition": "right",
          "targetPosition": "left",
          "type": "noteNode",
          "width": 279
        },
        {
          "data": {
            "form": {
              "text": "Determines which category the user's input belongs to and passes it to different components."
            },
            "label": "Note",
            "name": "N: Question cate"
          },
          "dragHandle": ".note-drag-handle",
          "dragging": false,
          "height": 141,
          "id": "Note:BigPawsThink",
          "measured": {
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          },
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          "sourcePosition": "right",
          "targetPosition": "left",
          "type": "noteNode",
          "width": 289
        },
        {
          "data": {
            "form": {
              "cite": true,
              "frequencyPenaltyEnabled": true,
              "frequency_penalty": 0.7,
              "llm_id": "deepseek-chat@DeepSeek",
              "maxTokensEnabled": true,
              "max_tokens": 256,
              "message_history_window_size": 12,
              "parameter": "Precise",
              "parameters": [],
              "presencePenaltyEnabled": true,
              "presence_penalty": 0.4,
              "prompt": "You are a customer support. But the customer wants to have a casual chat with you instead of consulting about the product. Be nice, funny, enthusiasm and concern.",
              "temperature": 0.1,
              "temperatureEnabled": true,
              "topPEnabled": true,
              "top_p": 0.3
            },
            "label": "Generate",
            "name": "Causal chat"
          },
          "dragging": false,
          "id": "Generate:EasyWaysBeg",
          "measured": {
            "height": 106,
            "width": 200
          },
          "position": {
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          "selected": false,
          "sourcePosition": "right",
          "targetPosition": "left",
          "type": "generateNode"
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      ]
    },
    "history": [],
    "messages": [],
    "path": [],
    "reference": []
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}