vercel__chat/packages/adapter-whatsapp

@chat-adapter/whatsapp

WhatsApp Business Cloud adapter for Chat SDK, using the WhatsApp Business Cloud API.

Installation

pnpm add @chat-adapter/whatsapp

Usage

import { Chat } from "chat";
import { createWhatsAppAdapter } from "@chat-adapter/whatsapp";

const bot = new Chat({
  userName: "mybot",
  adapters: {
    whatsapp: createWhatsAppAdapter(),
  },
});

bot.onNewMention(async (thread, message) => {
  await thread.post("Hello from WhatsApp!");
});

When using createWhatsAppAdapter() without arguments, credentials are auto-detected from environment variables.

WhatsApp Business setup

1. Create a Meta app

1. Go to developers.facebook.com/apps
2. Click Create App, select Business type
3. Add the WhatsApp product to your app
4. Go to WhatsApp > API Setup and note your Phone Number ID and Access Token

2. Configure webhooks

1. Go to WhatsApp > Configuration in your Meta app
2. Set Callback URL to https://your-domain.com/api/webhooks/whatsapp
3. Set Verify Token to a secret string of your choice (this becomes WHATSAPP_VERIFY_TOKEN)
4. Subscribe to the messages webhook field

3. Get credentials

From your Meta app dashboard, copy:

• App Secret (under App Settings > Basic) as WHATSAPP_APP_SECRET
• Access Token (under WhatsApp > API Setup) as WHATSAPP_ACCESS_TOKEN
• Phone Number ID (under WhatsApp > API Setup) as WHATSAPP_PHONE_NUMBER_ID

For production, generate a permanent System User Token instead of the temporary access token.

Configuration

All options are auto-detected from environment variables when not provided. You can call createWhatsAppAdapter() with no arguments if the env vars are set.

Option	Required	Description
accessToken	No*	Meta access token. Auto-detected from WHATSAPP_ACCESS_TOKEN
appSecret	No*	App secret for webhook verification. Auto-detected from WHATSAPP_APP_SECRET
phoneNumberId	No*	Bot's phone number ID. Auto-detected from WHATSAPP_PHONE_NUMBER_ID
verifyToken	No*	Webhook verification secret. Auto-detected from WHATSAPP_VERIFY_TOKEN
apiVersion	No	Graph API version (defaults to v21.0)
userName	No	Bot username for self-message detection. Auto-detected from WHATSAPP_BOT_USERNAME (defaults to whatsapp-bot)
logger	No	Logger instance (defaults to ConsoleLogger("info"))

*Required at runtime — either via config or environment variable.

Environment variables

WHATSAPP_ACCESS_TOKEN=...          # Meta access token (permanent or system user token)
WHATSAPP_APP_SECRET=...            # App secret for X-Hub-Signature-256 verification
WHATSAPP_PHONE_NUMBER_ID=...       # Bot's phone number ID from Meta dashboard
WHATSAPP_VERIFY_TOKEN=...          # User-defined secret for webhook verification
WHATSAPP_BOT_USERNAME=...          # Optional, defaults to "whatsapp-bot"

Webhook setup

WhatsApp uses two webhook mechanisms:

1. Verification handshake (GET) — Meta sends a hub.verify_token challenge that must match your WHATSAPP_VERIFY_TOKEN.
2. Event delivery (POST) — incoming messages, reactions, and interactive responses, verified via X-Hub-Signature-256.

// Next.js App Router example
import { bot } from "@/lib/bot";

export async function GET(request: Request) {
  return bot.adapters.whatsapp.handleWebhook(request);
}

export async function POST(request: Request) {
  return bot.adapters.whatsapp.handleWebhook(request);
}

Features

Messaging

Feature	Supported
Post message	Yes
Edit message	No (WhatsApp limitation)
Delete message	No (WhatsApp limitation)
Streaming	Buffered (accumulates then sends)
Mark as read	Yes
Auto-chunking	Yes (splits at 4096 chars)

Rich content

Feature	Supported
Interactive buttons	Yes (up to 3)
Button title limit	20 characters
List messages	Yes
Text fallback	Yes (for >3 buttons)

Conversations

Feature	Supported
Reactions	Yes (add and remove)
Typing indicator	No (not supported by Cloud API)
DMs	Yes
Open DM	Yes

Incoming message types

Type	Supported
Text	Yes
Images	Yes (with captions)
Documents	Yes (with captions)
Audio / Voice	Yes
Video	Yes (with captions)
Stickers	Yes
Locations	Yes (converted to map URL)
Interactive replies	Yes (button and list)
Reactions	Yes

Message history

Feature	Supported
Fetch messages	No (Cloud API limitation)
Fetch thread info	Yes

Interactive messages

Card elements are automatically converted to WhatsApp interactive messages:

• 3 or fewer buttons — rendered as WhatsApp reply buttons (max 20 chars per title)
• More than 3 buttons — falls back to formatted text
• Max body text — 1024 characters

Thread ID format

whatsapp:{phoneNumberId}:{userWaId}

Example: whatsapp:1234567890:15551234567

Troubleshooting

Webhook verification failing

• Confirm WHATSAPP_VERIFY_TOKEN matches the value you entered in the Meta dashboard
• Ensure your endpoint returns the hub.challenge value for GET requests

Messages not arriving

• Check that you subscribed to the messages webhook field in Meta app settings
• Verify WHATSAPP_APP_SECRET is correct — signature verification silently rejects invalid payloads
• Ensure your phone number is registered and verified in the WhatsApp Business dashboard

"Invalid signature" errors

• Double-check WHATSAPP_APP_SECRET matches the value under App Settings > Basic
• The adapter uses HMAC-SHA256 to verify the X-Hub-Signature-256 header

Token expired

• Temporary tokens from the API Setup page expire after 24 hours
• For production, create a System User in Meta Business Suite and generate a permanent token

License

MIT