supabase__supabase/apps/studio/components/interfaces/Support/Support.constants.ts

import { SupportCategories } from '@supabase/shared-types/out/constants'
import { isFeatureEnabled } from 'common'

const billingEnabled = isFeatureEnabled('billing:all')

export type ExtendedSupportCategories = SupportCategories | 'Plan_upgrade' | 'Others'

export const CATEGORY_OPTIONS: {
  value: ExtendedSupportCategories
  label: string
  description: string
  query?: string
}[] = [
  {
    value: SupportCategories.PROBLEM,
    label: 'APIs and client libraries',
    description: "Issues with your project's API and client libraries",
    query: undefined,
  },
  {
    value: SupportCategories.DASHBOARD_BUG,
    label: 'Dashboard bug',
    description: 'Issues with the Supabase dashboard',
    query: undefined,
  },
  {
    value: SupportCategories.DATABASE_UNRESPONSIVE,
    label: 'Database unresponsive',
    description: 'Issues with connecting to your database',
    query: 'Unable to connect',
  },
  {
    value: SupportCategories.PERFORMANCE_ISSUES,
    label: 'Performance issues',
    description: 'Reporting of performance issues is only available on the Pro Plan',
    query: 'Performance',
  },
  {
    value: SupportCategories.ABUSE,
    label: 'Abuse report',
    description: 'Report abuse of a Supabase project or Supabase brand',
    query: undefined,
  },
  {
    value: SupportCategories.LOGIN_ISSUES,
    label: 'Issues with logging in',
    description: 'Issues with logging in and MFA',
    query: undefined,
  },
  ...(billingEnabled
    ? [
        {
          value: SupportCategories.SALES_ENQUIRY,
          label: 'Sales enquiry',
          description: 'Questions about pricing, paid plans and Enterprise plans',
          query: undefined,
        },
        {
          value: SupportCategories.BILLING,
          label: 'Billing',
          description: 'Issues with credit card charges | invoices | overcharging',
          query: undefined,
        },
        {
          value: SupportCategories.REFUND,
          label: 'Refund enquiry',
          description: 'Formal enquiry form for requesting refunds',
          query: undefined,
        },
      ]
    : [
        // [Joshen] Ideally shift this to shared-types, although not critical as API isn't validating the category
        {
          value: 'Plan_upgrade' as const,
          label: 'Plan upgrade',
          description: 'Enquire a plan upgrade for your organization',
          query: undefined,
        },
      ]),
  {
    // Must stay 'Others' (plural). The backend lowercases this before writing
    // it to Front's `Type` custom field, which is a fixed, case-sensitive
    // enum containing 'others' — not 'other'.
    value: 'Others' as const,
    label: 'Other',
    description: "An issue that doesn't fit the categories above",
    query: undefined,
  },
]

export const SEVERITY_OPTIONS = [
  {
    value: 'Low',
    label: 'Low',
    description: 'General guidance',
  },
  {
    value: 'Normal',
    label: 'Normal',
    description: 'System impaired',
  },
  {
    value: 'High',
    label: 'High',
    description: 'Production system impaired',
  },
  {
    value: 'Urgent',
    label: 'Urgent',
    description: 'Production system down',
  },
]

export const SERVICE_OPTIONS = [
  {
    id: 1,
    name: 'Authentication',
    value: 'Authentication',
    disabled: false,
  },
  {
    id: 2,
    name: 'Dashboard',
    value: 'Dashboard',
    disabled: false,
  },
  {
    id: 3,
    name: 'Database',
    value: 'Database',
    disabled: false,
  },
  {
    id: 4,
    name: 'Edge Functions',
    value: 'Edge Functions',
    disabled: false,
  },
  {
    id: 5,
    name: 'Multigres',
    value: 'Multigres',
    disabled: false,
  },
  {
    id: 6,
    name: 'Realtime',
    value: 'Realtime',
    disabled: false,
  },
  {
    id: 7,
    name: 'Storage',
    value: 'Storage',
    disabled: false,
  },
  {
    id: 8,
    name: 'Others',
    value: 'Others',
    disabled: false,
  },
]

export const IPV4_MIGRATION_STRINGS = [
  'ipv4',
  'ipv6',
  'supavisor',
  'pgbouncer',
  '5432',
  'ENETUNREACH',
  'ECONNREFUSED',
  'P1001',
  'connect: no route to',
  'network is unreac',
  'could not translate host name',
  'address family not supported by protocol',
]